Processes & Workflows

All You Need to Know About Operational Excellence

Operational excellence is continuously focusing on the organization’s outcome, such as quality and profitability, with reduced inputs, such as time and money, until an ideal level is reached. Then it becomes the default state. This requires every employee to be involved in an environment of continuous improvement to achieve the best results.

Achieving operational excellence is crucial as it will help you reduce costs significantly through a data-driven approach while improving profit margins, customer satisfaction, and much more. Furthermore, it gives important data and insights that can be very useful for the brand in its decision-making.

There are many challenges an organization faces when trying to achieve operational excellence. Continue reading this blog to understand these challenges and their solutions.

Challenges Against Operational Excellence

1. Employees Turn Over Rate

Frontline employment sectors like restaurant and retail face the highest employee turnover ratio. When an organization loses a productive employee, they are forced to hire a new employee who needs to learn everything about the store from the beginning. The low employee retention hinders the sales potential of the store as well.

2. Time-Consuming Daily Tasks & Processes

Operational procedures like paper checklists, manual reporting, and emailing 50-page work instructions haven’t changed much over the years. The bulk mail or paper materials make it time-consuming and expensive. A good amount of time store teams can use to work on productive activities is lost to these daily tasks.

3. Lack Of Visibility

When it comes to retail and restaurants, your frontline teams are the ones who keep running the business move forward. However, the management does not have good or direct visibility of the process and data of these stores, where the actual business happen.  This hinders achieving operational excellence as you cannot analyze the inefficiency of each store to work on it and make a significant change

Solution To All The Operational Challenges

Most organizations are following age-old procedures without updating further. Once an organization overcomes its resistance to change, then there is a great solution. Today, technology offers solutions to complete time-consuming, tedious operational tasks while giving the management optimum visibility and accuracy of data. Taqtics has used this technology to create a platform so that you can ensure the smooth operation of your stores remotely! Yes, you heard that right.

Reduced Costs

Investment of time, resources, and staff in conditions that don’t produce a measurable outcome is a thing of the past. Operational excellence is a data-driven approach where everything is constantly analyzed and assessed helping to have better results attained with less money, time, and labor.

Improved Decision Making

A great deal of data exists in factories, warehouses, restaurants, stores, and other locations that most business leaders aren’t fully aware of. This data becomes much more available if operational excellence with operational excellence.  Improved information results help in making better decisions, resulting in a long-lasting positive impact.

Happier Customers

Operational excellence frees up employees so they have more time to concentrate on tasks that add value like spending more time assisting customers, which in turn increases customer happiness and satisfaction.

Boosts Revenue

Profits always rise as a result of operational excellence since it reduces costs, improves quality, and does everything else listed above.

Everything from training store teams, daily attendance, monitoring SOP adherence, audits, reports, data collection, and much more on a single platform. Schedule a demo with us to learn how it works!