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How Taqtics Increases Employee Accountability in Retail
Employee accountability in retail is super important as the entire retail operations depend upon the efficient performance of employees. Employee accountability in retail means that employees understand their responsibility and are accountable for every action, regardless of the outcomes.
Retail companies or store owners should ensure employee accountability by tracking key performance indicators. These usually include total sales, the number of assigned tasks completed, store condition, employee attendance, and customer reviews.
As a store owner, it is your responsibility to train your employees and keep track of their performance. It is because they are the face of your store, they represent your store, and you do not want to negative impression about your store or brand to any of the customers coming to shop.
So, what can you do to increase employee accountability in retail? Let’s delve into the details and try to understand every aspect before proceeding with the implementation of strategies.
What Does Employee Accountability Mean in Retail?
Employee accountability in retail means that the associated staff members of a retail outlet or store are responsible for their behaviors, actions, performance, and decisions. It is also linked to an increase in their commitment to work, including employee morale, which ultimately leads to higher performance.
Employee accountability further involves recognizing that other team members and company performance depend on the results of a particular employee’s work. When staff members are held accountable in this way, they take responsibility for all results and do not assume it is someone else’s job.
It is crucial to understand that accountability is demonstrated in the way employees speak to the customers or anyone, how they prepare for the meeting, and their leadership skills. There is a fine difference between accountability and responsibility, where the first one focuses on the outcome of the task, and the latter one focuses on who completes it.
How to Increase Employee Accountability in Retail?
The people around us all naturally influence us. A store manager’s basic responsibility in retail is leading the employees. It is necessary to set a positive example of accountability.
As a person responsible for a team, you can follow some important steps to nourish the culture of accountability in retail.
- Clear Out Expectations
Establishing specific standards is the first step towards ensuring employee accountability in retail. It involves the following points.
- Presenting the purpose, vision, and values of your organization
- Establishing criteria for effort, conduct, and specific outcomes
- Defining the tasks of all team members
- Explaining the significance of each activity
- Set Targets
You must also establish clear objectives to hold everyone in your store responsible. Goal-setting assists employees in realizing what they should strive for within an organization. Make sure the goals that you set are practical, precise, manageable, and timely.
- Inspire Commitment and Supervise Progress
Inspiring employee commitment helps develop a culture of responsibility and ownership. This benefits workers who can dedicate themselves to their daily goals and keep their colleagues responsible, too.
You must always assess the progress towards achieving objectives after establishing them. You should also decide whether objectives need to be revised and if your team needs assistance after evaluating data.
- Exhibit Leadership
You must showcase leadership in retail to continue promoting accountability. Such leadership behavior enables you to establish an excellent example for your people. Ultimately, this is how they will imitate your conduct. Here is how you can become an inspiring example for your team.
- Communicating openly and effectively
- Understanding how to encourage employees in various ways
- Making efforts to improve yourself continuously
- Accept Responsibility for Mistakes
A part of promoting a culture of accountability is accepting responsibility for errors whenever they occur. Thus, you should take responsibility for any errors you make within your organization. As the store manager, you should create a safe space such that no employees are afraid to accept their mistakes.
Everyone makes a mistake, and there is no issue with that. What matters is that the person accepts it and takes the necessary steps to cope with the consequences. Here’s how you can introduce this culture to your team.
- Acknowledging the error
- Finding out from where the error was generated
- Developing a strategy to fix the mistake
- Explaining to the team how to correct the error and prevent its recurrence
Store managers should have a friendly and calm nature such that the employees feel safe to share their feelings. You should also share the instances where you made a mistake and how strategically you resolved the issue with your employees. It is crucial to understand that it instils a sense of accountability in employee’s minds, and they will learn from you.
6. Collect Feedback
You must always get your team’s input to help build a culture of accountability in retail. The same applies to every other workplace.
This often involves having an open channel of contact with people to help them feel comfortable providing feedback and addressing issues. This further facilitates employee accountability in the future.
Three Strategies to be Used by Retailers to Boost Employee Levels of Accountability
You can follow very practical steps when trying to boost employee levels of accountability. Here are the three strategies that are often used by the retailers.
- Resolve work conflicts objectively.
- Be proactive rather than reactive when someone makes a mistake.
- Encourage workers to ask questions and provide answers for all kinds of employee concerns.
- Provide the resources needed by employees to carry out their tasks.
- Handle disagreements calmly instead of having a debate. Try to understand their point of view and maturely sort out the matter.
- Allow your employees to speak up and share their thoughts regarding any matter, such as during meetings or discussions.
This will ensure that employees understand the outcome expectations and work accordingly. You can also track KPIs to measure employee accountability and better understand your team.
Benefits of Employee Accountability in Retail
Establishing a culture of employee accountability in retail comes with several benefits.
- Building Trust
Open communication within a culture of employee accountability in retail enhances trust between your employees, their respective managers and the company. Hence, employee satisfaction and the associated results will increase with time.
- Increasing Productivity
It often makes employees feel more involved with their daily tasks. The sense of responsibility also helps them grasp the implications of not completing the tasks, boosting efficiency and leading to increased productivity.
- Boosting Morale
Employee accountability holds your team members responsible for one another. This ensures seamless communication among them and further raises employee morale.
- Giving Space to Creativity
People with boosted morale appear significantly more confident about their work. This trait often leads to a feeling of security that promotes innovation and creativity.
- Advancing Quality
Establishing an employee accountability culture also increases employee performance quality. It often makes them feel more involved with their work and responsible to their respective peers, which significantly contribute to professional success.
Employee accountability can boost productivity among employees, and you can expect better outcomes. Employees might become lean or unserious if you do not clearly communicate with them what you are expecting. Besides, they might become more unserious if you do not point out that they did not stand upto the expectations.
However, all of this should be communicated in a fair, supportive, and friendly manner. The main motive is to teach the employee, and not point out their mistakes and make them feel guilty. After telling them their mistakes, you should follow with a set of alternatives that could have been done to avoid the recurrence of mistakes another time.
Role of Taqtics in Enhancing Accountability
Taqtics offers a robust and all-in-one retail operational management software that empowers retailers to gain a complete view of retail operations. The software comprises different modules that streamline and automate the basic operations, reducing your burden on overlooking the tasks manually.
It has different modules that improve employee accountability:
- Tasks and Checklist
It helps to create a standard operating procedure (SOP) and daily checklists that you can share with your employees and get real-time actionable insights.
- Issue Ticketing
Issue ticketing assists you to keep track of the store-wide issues and ensure that they are promptly resolved. With this, you will get an idea of what is happening on the ground level and assess employee accountability.
- Knowledge Center
Knowledge Center is a learning management system (LMS) where you can upload all the learning content, create quizzes and assignments, and assess the capabilities of newcomers. It is also a content repository, so your employees can visit the videos and learn about company ethics or anything else at any time.
- Notice Board
Notice Board helps you send out notifications store or company-wide. Think of it as a corporate channel for corporate communication.
- Attendance Management
Attendance management helps you keep track of employee attendance digitally. It is a scalable module with GPS-based check-in, check-out, and leave request functionality.
The software also includes two other modules, Visual Merchandizing (VM) execution and store audits and reports. The first ensures that the looks and feels in all your retail stores are similar, and store audits and reports provide essential tools to digitalize the audit process and wrap it up without much hassle.
Key Features of Taqtics for Retail
Taqtics is the most efficient operations management platform, focusing on automating and optimizing key retail processes. The platform helps businesses ensure consistent in-store customer experiences by offering certain tools to retail managers to manage day-to-day operations across dispersed stores effectively. Let’s look at its key features.
- Real-time Monitoring
It allows retail managers to monitor various aspects of store operations. This feature ensures that any anomalies or deviations from standard procedures are detected and addressed immediately.
Hence, managers can identify and resolve issues by providing a live feed of operational data. This ensures that the store operates efficiently and boosts accountability while maintaining the quality of service that customers expect.
- Automated Reporting
It streamlines the process of generating and distributing various operational reports. This feature saves time and reduces human error by compiling data from various sources into comprehensive reports automatically.
These customized reports can meet the specific needs of different departments and provide insights into sales performance, employee productivity, and customer feedback. This enables managers to make informed decisions and hold employees accountable for their respective performances.
- Task Management
It helps organize and prioritize daily tasks for employees, ensuring that important activities are completed on time and to the required standard. This feature allows managers to assign tasks, set deadlines, and track progress in real-time.
Employees receive instructions and can update their status as they complete tasks, ultimately providing transparency and accountability. Task management also ensures that everyone knows their responsibilities and that nothing falls through the cracks when it comes to maintaining efficient and productive operations.
- Employee Scheduling
It simplifies the complex process of creating and managing work schedules. This feature allows managers to allocate shifts based on employee availability, skill levels, and store needs. Taqtics reduces the risk of scheduling conflicts by downloading the real-time attendance log report.
As the store owner, you will have an idea of how many employees are available digitally, and you can schedule the duties accordingly. Effective scheduling is crucial for maintaining accountability, as it ensures that each shift is adequately staffed and that employees know when and where they are expected to work.
Final Thoughts
Employee accountability is crucial because it helps ensure operational efficiency across organizations and boosts revenue growth. Taqtics is the best platform to help you with this process because it deals specifically with detail. The operations management platform can offer you different tools and software that ensure employees are well-informed about their respective tasks and responsibilities.
It also makes sure that all tasks are managed efficiently and operations are monitored consistently. This ultimately drives revenue growth for the organization. Hence, if you are still concerned about how to enhance employee accountability in your retail business, take a demo now.
