Digitizing Supermarket Operations for Perfect Store Execution swear Brands in the Middle East
PLANOGRAM & DAILY EXECUTION (FMCG + FRESH)
Challenges
Daily routines (availability, replenishment, FIFO/FEFO,
hygiene) were done — but proving they were done
right and on time was hard across sites and shifts.
Solutions with Taqtics
- Digitized, scheduled checklists per section with .photo proof and due-times
- Misses trigger alerts and escalate automatically.
- Planogram checks added to the daily flow; near expiry and top-seller OOS prompts pushed as tasks.
MYSTERY SHOPPER CLOSING THE SERVICE GAP
Challenges
Mystery shop results flagged weak basics at the cash counter: greeting, payment prompt, bill handover etc.
Solutions with Taqtics
- very miss auto-creates a task with owner and due date; managers see store/region trendlines.
- Short “coaching checklists” run weekly to lock in behavior.
STORE AUDITS WITH L1/L2 REVIEW AND AUTO-CORRECTIVE ACTIONS
Challenges
Audits highlighted issues in ordering, receiving, GRV, cash management and appearance.
Approvals took days and action points piled up.
Solutions with Taqtics
- Standard L1 L2 review; once approved, corrective actions go live with the right owner and SLA.
- High/Med/Low risk flags drive priority and escalation rules.
INVENTORY DISCIPLINE (ORDERING, GRN/GRV, SUPPLIER SERVICE LEVEL)
Challenges
Findings called out conversion gaps, slow follow-ups on non deliveries, and low supplier service levels.
Solutions with Taqtics
- Receiving/GRV checks embedded in audits; low service-level suppliers auto-escalated to Commercial.
- Weekly “sleeping stock” watchlist with return/ markdown/transfer actions to section owners.
CASH CONTROLS & CHECKOUT DISCIPLINE
Challenges
Shift-to-shift variation: float handling, X/Z reports, petty cash, and inconsistent queue discipline.
Solutions with Taqtics
- Cashier-in-Charge daily checklist (float, X/Z, reconciliation, spot checks) with finance review; tie service basics to MS coaching tasks.
ISSUE TICKETING (OPS + MAINTENANCE)
Challenges
Store teams raised issues on calls/chats. Routing relied on one person; repairs and responses lagged; no clean SLA view.
Solutions with Taqtics
- Unlimited user access; auto-routing by category /region/vendor; MTTA/MTTR widgets and escalations on dashboards.
LEADERSHIP VISIBILITY
Challenges
Leaders spent hours compiling updates across audits, MS, cash, and inventory — hard to spot what was really driving misses.
Solutions with Taqtics
- One dashboard view with risk heatmaps, L1/L2 status, planogram and MS trends, and supplier service level.
- Rolling store/region scorecards for weekly ops reviews.