Americana Case Study
How Americana Improved Brand Standards,
Across 1089 KFC Outlets in Middle East?
About KFC Middle East, a global fast-food giant specializing in fried chicken, operates extensively across the Middle East under Americana Group. With over 1,100 outlets and more than $2 billion in annual revenue, they are the largest KFC franchise by size. Serving millions of customers daily, KFC prioritizes high-quality food safety standards and seamless coordination between commissaries, warehouses, and outlets.
Fixing operational flaws before they impact sales is key to sustaining excellence across all locations.
Executive Summary KFC Middle East,operated by Americana Group, faced challenges in conducting and managing their quality assurance, quality control, and occupational health and safety (OHS) audits.
Their reliance on Excel sheets resulted in inefficiencies, lack of structure, and delayed issue resolution. Taqtics transformed their auditing process by digitizing quality checks, automating issue tracking, and enabling real-time communication between commissaries, warehouses, and outlets.
This resulted in improved compliance, reduced TAT on issues, and better supplier performance management.
Challenges Faced
- Store Audits were conducted using Excel sheets, making data collection and analysis slow and tedious.
- Commissaries, warehouses, and outlets lacked a standardized process, leading to inefficiencies.
- Non-compliance issues took longer to resolve due to manual follow-ups via emails and calls.
- Auditors struggled to evaluate supplies effectively due to the absence of clear guidelines.
- Assessing vendor quality was challenging without real-time data on supplier performance.
- Store audits for hygiene, kitchen operations, and equipment maintenance were inconsistent.
- Compliance tracking was unreliable due to the manual nature of audit processes.
Solution Given by Taqtics
Taqtics digitized and streamlined KFC’s audit process by implementing a structured, cloud-based audit management system:
Accurate & Standardized Quality Checks: Audited supplies like fries, buns, and sauces using 20+ parameters, ensuring consistency with clear evaluation guidelines across locations.
Real-Time Issue Resolution & Communication: Flagged non-compliant supplies instantly and connected commissaries, warehouses, and outlets, eliminating manual follow-ups for swift corrective action.
Cloud-Based Documentation & BI Dashboards: Stored complete audit history for easy access while providing real-time insights into supplier performance and compliance trends.
Better Audit Outcomes: Digitized and automated quality control audits for commissary supplies, food safety audits across 1,089 KFC outlets, and health safety audits in warehouses. Enhanced cleanliness, equipment maintenance, and compliance checks for food, health, and supplier quality.
Accurate & Standardized Quality Checks: Audited supplies like fries, buns, and sauces using 20+ parameters, ensuring consistency with clear evaluation guidelines across locations.
Real-Time Issue Resolution & Communication: Flagged non-compliant supplies instantly and connected commissaries, warehouses, and outlets, eliminating manual follow-ups for swift corrective action.
Cloud-Based Documentation & BI Dashboards: Stored complete audit history for easy access while providing real-time insights into supplier performance and compliance trends.
Better Audit Outcomes: Digitized and automated quality control audits for commissary supplies, food safety audits across 1,089 KFC outlets, and health safety audits in warehouses. Enhanced cleanliness, equipment maintenance, and compliance checks for food, health, and supplier quality.
Results and Outcomes
by using Taqtics, Americana group improved brand standards and strengthened food, health, and safety measures across 1089+ KFC outlets in the Middle East.
Faster Resolution
Resolved supplier issues in under an hour instead of days
Higher Supply Compliance
Auditors evaluated suppliers using 20+ quality parameters.
Reduced Wastage
Identified and returned non-compliant suppliers promptly
Better Hygiene and Safety
Ensured store level compliance for food and safety and customer experience.
Safer Work environment
Strengthened OHS compliance in Warehouse.
No Manual Follow-Ups
Automated workflows ensured corrective actions without intervention.
Stronger Food Safety Compliance
Maintained adherence to country specific regulations with digital audit trails.
Greater operational Control
Enabled full visibility across outlets, warehouse and commisionaries
Improved Suppliers Management
simplified on boarding and performances tracking with real-time audit data.
Results and Outcomes
With Taqtics, Americana improved brand consistency, food safety, and supplier compliance across 1,089+ KFC outlets in the Middle East. Supplier issue resolution dropped from days to under an hour, while quality checks and automated workflows reduced wastage and manual follow-ups. Store teams achieved higher audit scores through consistent SOP adherence, and warehouse safety improved with stronger OHS practices. The platform also delivered real-time visibility and better control over vendors, enabling faster decisions and scalable compliance across all locations.