Barn's Case Study
Streamlining Saudi’s QSR Giant: Barns Café’s
Operational Transformation with Taqtics
About Barns Café, Founded in 1992, Barns Café is a Saudi-born QSR brand offering premium coffee, bakery items, and fast-food options. With a presence in over 1000+ locations, Barns is known for its strong local footprint, serving millions of customers through a variety of formats including drive-thrus, premium lounges, and in-mall cafés.
Executive Summary Barns Café, As Barns Café rapidly expanded, manual processes, scattered communication, and limited real-time visibility made it hard to maintain consistent operations and enforce SOPs across formats. Taqtics enabled them to streamline workflows by digitizing SOP checklists, audits, and issue tracking—bringing greater visibility, accountability, and control across all stores.
Challenges Faced
Inconsistent and Paper-Based SOP Execution: SOP checklists were managed on paper, and compiling reports manually was difficult.
Manual Audit Scoring and Delayed Follow-Ups: Inconsistent, subjective scoring with no standardized system.
Missed or Unverified Daily Checks: No proof of execution for critical checklists, risking compliance.
Fragmented Visibility Across Outlets: HQ and regional managers had no centralized view, causing reactive decisions.
Ineffective Training Tracking: No visibility into staff certification or SOP readiness.
Loss and Mismanagement of IT Assets: Manual tracking caused losses, missed renewals, and delayed maintenance.
Manual Issue Follow-Ups and Delayed Responses: Teams relied on WhatsApp, calls, and emails—leading to delays and poor accountability.
Unsecured, Untracked Communication Channels: Informal chats made task tracking impossible.
Solution Given by Taqtics
Tailored Digital Checklists: 40+ checklists customized by store format (sales, stock, cash, etc.).
Automated Scoring & Issue Routing: Auto-generated scores and routing to the right teams.
Real-Time Reminders & Escalation: Time-bound tasks trigger alerts with photo, time, and location proof.
Unified Operations Dashboard: Live insights into audits, sales, stock, and tasks.
In-App Training & Assessments: Built-in quizzes and tracking for readiness.
QR-Powered Asset Management: QR-tagged IT assets with renewal and maintenance alerts.
Automated Escalations & Notifications: Predefined rules ensure real-time resolution.
Secure In-App Communication: Replaces WhatsApp with auditable, secure messaging.
Results and Outcomes
By using Taqtics, Barns Café elevated brand consistency, enhanced compliance, and optimized daily operations across 1000+ outlets throughout Saudi Arabia
Improved Compliance
Overall compliance scores increased by 45%.
Faster Issue Resolution
32% improvement due to automated routing and follow-ups.
Timely Execution
Time-sensitive tasks completed with photo/location proof and escalations.
Standardized Audits
Objective, bias-free scoring enabled consistent audits.
Stronger Governance
Digitized operations reduced ambiguity and enforced brand standards.
Optimized Asset Spend
15% reduction in non-saleable asset costs via automated tracking.