Grievance Redressal Policy

At Taqtics, we are committed to providing our clients with the best possible experience
through dedicated account managers. However, in case there’s a grievance that needs to be addressed, we’ve set up a robust customer grievance redressal mechanism to ensure that your issues are resolved in a fair and timely manner.

Registering complaints

If Customers have a grievance and they wish to raise a complaint regarding billing, customer
support, poor service delivery and compliance – can reach out to the relevant teams through
the following channels, and escalate them as per the mechanism below.

📧

For Billing
related issues:

accounts@taqtics.co

📧

For Customer Support related issues:

support@taqtics.co

📧

For Poor Service Delivery and Compliance related issues:

vivek@taqtics.co

If you face any issues, you can escalate them through the following levels:

Level 1: Email Support

Reach out to our support team at support@taqtics.co with the details of your grievance. Our team will respond promptly to address your concerns.

Level 2: Grievance Officer

If your issue is not resolved at Level 1, escalate it to our Grievance Officer:
Mr. Vivek Azad

Email: vivek@taqtics.co
Phone: +91-97176-54480
Address: 572, 3rd Floor, 3rd Main Road, Above Starbucks, P&T Colony, RT Nagar, Bangalore, 560032.

The officer will review the grievance and provide a response. The response time may vary if the grievance requires them to gather the required information from internal teams before actioning.

 

We are committed to resolving grievances in a professional and timely manner, ensuring that your experience with Taqtics remains smooth and satisfactory.

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